Swiss-Garden Beach Resort, Kuantan, Kuantan ~ Reviews, Room Choices & Prices 2025

Brian

United States, January 2025

6.6/10

I had a great stay at this hotel, which is located right on the beach and near some lovely local restaurants. The rooms were spacious enough for my family, and I appreciated the clean environment. However, I found the service lacking, as I had an issue with my room request and the dining options could use a bit of variety. Overall, it's a decent choice for families but there are definitely areas needing improvement.

Rooms

8.0

The rooms were spacious and comfortable for my family of four adults and four children, facing the pool and the beach.

Service

5.0

The service was disappointing; the staff didn’t seem to care about my room request and didn't apologize for the inconvenience.

Location

10.0

The location is fantastic, right on the beautiful sandy beach and within walking distance of many small restaurants.

Dining

5.0

Dining was okay, but the menu felt repetitive with the same dishes every day, except for two.

Facilities

6.0

The facilities were decent; however, although the pool area was nice, it could use some enhancements.

Jason

United States, December 2024

8.2/10

I had a wonderful time at this hotel, particularly enjoying the stunning beach view and the spacious, comfortable rooms. The staff was incredibly friendly and welcoming, which made for a pleasant stay. However, I did find the dining experience lacking, especially regarding the breakfast options and the overall quality of the food. The location is perfect for families, with easy beach access and many nearby restaurants, making it quite convenient. Overall, while the hotel has its downsides, it offers a pleasant ambiance and value for money.

Rooms

7.0

The rooms were spacious and comfortable, although they seemed a bit outdated.

Service

9.0

The staff was very friendly and welcoming, making our stay more enjoyable.

Location

10.0

The location is fantastic, right by the beach and not far from the city, which is great for families.

Dining

5.0

The dining options could definitely be improved, especially as some dishes were not up to standard.

Facilities

8.0

The facilities were decent, and I appreciated the well-maintained pool area.

Francis

United States, December 2024

7.2/10

I had a decent stay at the hotel, mainly due to the friendly staff and convenient location near seafood restaurants. However, my room wasn’t ready on time because of renovations, which was a bit frustrating. The dining options were good, but the overall facilities felt a bit outdated. It's a fair choice for the price, but there’s definitely room for improvement.

Rooms

6.0

The room wasn't ready when I checked in, likely due to ongoing renovations, which was disappointing. When it was finally available, the terrace garden view was nice, but I felt the rooms could use some upgrades.

Service

9.0

The service was excellent! The staff was incredibly friendly, always greeting us with a smile. I appreciated the drinks and snacks they served in the lobby, and especially the attentive Balan in the buffet area.

Location

8.0

The hotel is in a really convenient spot right after the pub/bar and surrounded by various seafood restaurants. It also had a great kids' playroom and gym area, which is a bonus for families.

Dining

7.0

Dining was a pleasant experience overall; there were plenty of choices available. However, I think there's potential for improvement with some upgrades to the dining area.

Facilities

5.0

While some of the facilities were decent, they felt a bit old and could really benefit from modern upgrades, especially the rooms.

Henry

United States, December 2024

7.8/10

I had a mixed experience at this hotel. While the location was excellent with easy access to the beach and great dining spots, the room I stayed in left a lot to be desired—it felt dusty and had a strange smell. The staff was very accommodating and friendly, which made up for some shortcomings. Overall, it has a lot of potential, but some areas need improvement, especially in cleanliness.

Rooms

5.0

The room was spacious, but it had a strange smell and was not as clean as I expected, with dust and hair in the corners.

Service

8.0

The service was very pleasant and accommodating, especially when we needed to change our room after a complaint.

Location

9.0

The location was perfect, right next to the beach and near many great restaurants.

Dining

6.0

The dining was decent but not remarkable, as some of the grilled seafood was served too cold for my liking.

Facilities

7.0

There were decent facilities available, but nothing extraordinary stood out to me.

Frank

United States, November 2024

7.6/10

I had a pretty decent stay at this hotel. The location was ideal with lots of food options nearby and easy access to different amenities. While the rooms were nice and clean, the lighting could use some improvement. The service was commendable, especially with Mr. Islam being really helpful. However, I was quite disappointed that my room wasn't ready until 4:30 pm without any courtesy from the front desk staff.

Rooms

7.0

The rooms were nice and clean, but the lighting could have been brighter.

Service

Location

9.0

The location was excellent, close to lots of food options and easy access to shops and restaurants.

Dining

6.0

The breakfast was decent, but some dishes like the bihun were too oily; overall, it didn't feel worth the price.

Facilities

8.0

The hotel had decent facilities, but I didn't get a chance to use many of them during my stay.

Harry

United States, October 2024

7.0/10

The hotel has a great location right on the beach, making it very convenient for creating fun days out. While the staff is generally helpful, I had a bit of trouble getting the room I wanted initially. The dining options could use some variety, especially for breakfast. Despite some minor issues, I felt the overall experience provided decent value for money.

Rooms

6.0

The rooms felt a bit old-fashioned and were blocked by palm trees, so I missed out on the sea view. However, they were clean overall.

Service

Location

9.0

The location was excellent, right on the beach and within walking distance of many delicious local restaurants. The private beach and pool were fantastic, though the construction noise did make it a bit hard to relax.

Dining

5.0

Dining was nice, but I found the options to be quite limited, and I hoped for more variety like Chinese food. The breakfast could have used some different items as well.

Facilities

8.0

The facilities, including the pool, were clean and well-maintained, which I appreciated during my stay.

Robert

United States, September 2024

6.4/10

I recently stayed at this hotel and found it to be in a great location with various dining options nearby. The rooms had stunning views, but unfortunately, my suite had some maintenance issues that were disappointing. The service at the reception wasn't the friendliest, which added to the not-so-ideal experience. Overall, it’s a decent place, but there’s definitely room for improvement.

Rooms

7.0

The rooms offered amazing views, but I encountered some issues like a broken drawer and a toilet door that didn’t function properly.

Service

5.0

The registration staff were not very friendly or helpful, and it felt like there weren't enough people to assist the guests waiting to check in and out.

Location

9.0

The hotel’s location is fantastic, with a variety of cuisines available, though some areas could get crowded during peak season.

Dining

5.0

The dining experience was a bit underwhelming as the food options were limited, and it seemed like the chef in training was handling the kitchen.

Facilities

7.0

The common facilities looked appealing, but I didn’t get to enjoy them fully due to the overall experience.

Edward

United States, September 2024

6.0/10

I recently stayed at this hotel and had mixed feelings about my experience. The location is fantastic, just a short walk to the beach and surrounded by interesting places. However, the room had a strange smell and the decor felt quite outdated, which put a damper on the holiday vibe. The staff were friendly and the service was generally good, really aiding us with our requests, but the dining options left a lot to be desired, especially compared to previous stays. Overall, it was good value for money, but there are areas that could definitely use some improvement.

Rooms

5.0

The room I stayed in had a rather unpleasant smell that reminded me of something not too pleasant, and the overall look felt pretty old, which wasn't ideal for a holiday vibe.

Service

7.0

I found the service to be quite good overall. The staff were friendly and helpful, particularly when they provided us with an extra table during a busy time. However, I think they could use some training on table etiquette.

Location

8.0

The hotel is in a great location with easy access to the beach and some neat spots nearby, like a night market. However, the view was somewhat obstructed by unnecessary shades, which was disappointing.

Dining

5.0

Dining here left me a bit underwhelmed, as the options were average, and the taste didn't quite hit the mark for me. I've definitely had better meals on previous visits.

Facilities

6.0

The facilities were decent, but I think some upgrades could make a big difference in the overall experience.

Daniel

United States, August 2024

8.0/10

My stay at the hotel was mostly enjoyable. The location was fantastic, with easy access to shops and restaurants, and the rooms were clean and well-maintained. The staff was incredibly friendly and helpful, which made the experience sweeter. On the downside, the dining options were quite repetitive, and the views from some areas were blocked. Overall, it was a good value for money, but some improvements could enhance the experience.

Rooms

8.0

The executive suite with a private balcony was clean and nice, although it felt only partially private. We requested a room change to one facing the pool, which made a difference.

Service

9.0

The staff was so helpful and always greeted us with a smile, particularly the bell service guy who went out of his way to assist.

Location

7.0

The hotel was ideally located near numerous food attractions and amenities but was a bit outside the main city. A taxi or car is recommended for getting to town.

Dining

5.0

The dining menu felt quite limited, with the main dishes being the same every day, which was a bit underwhelming. Prices, like the RM41 meal, didn’t feel justified for the options available.

Facilities

6.0

The facilities were decent, but I felt that more amenities could be offered to enhance the guest experience.

John

United States, August 2024

7.4/10

I had a pleasant stay at this hotel, with some highlights being the spacious and comfortable rooms and the friendly staff who really made an effort. The location was also a strong point, offering beautiful beach views. However, the service could use some improvement, especially with the room cleaning, and the dining experience left a bit to be desired due to some organizational issues.

Rooms

8.0

The rooms were big and comfortable, making it a nice place to relax after a day out.

Service

6.0

The staff was friendly and tried their best to assist, but there were moments where they forgot customer requests, and the service overall felt a bit lackluster.

Location

9.0

The hotel is located right by the beach with beautiful views. It’s great for both leisure and business meetings.

Dining

5.0

My dining experience was below expectation with some disorganization during breakfast, although the food was generally good and used fresh products.

Facilities

7.0

The amenities were decent, though I felt the cleaning could have been more thorough, especially in common areas.

Swiss-Garden Beach Resort, Kuantan, Kuantan

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